Local laws

In Nigeria, short-term rental hosts must comply with both local government regulations and national laws. The following set of rules outlines the responsibilities of hosts operating on Softbnb.

1. Registration with Local Authorities

Hosts are required to register their rental properties with local authorities, including city councils, for business or tax purposes, if applicable. This is in line with the Nigerian Tourism Development Corporation Act (NTDC Act), which mandates accommodation providers to register their establishments for tourism-related activities.

2. Health and Safety Compliance

Hosts must ensure that their properties comply with Nigeria's health and safety standards, especially in densely populated areas. This includes ensuring:

• Fire extinguishers, first-aid kits, and emergency exits are clearly marked.
• Clean and hygienic conditions, including pest control and waste management.
• Proper sanitation facilities (water, toilets, etc.).
• Compliance with Nigerian Building Code for structural safety and security.

3. Insurance

While it is not legally required, hosts are strongly advised to carry property insurance to protect against damages, loss, or theft. Softbnb also provides a damage protection plan, but this does not replace personal liability insurance.

4. Tax Compliance

Hosts are responsible for ensuring that they comply with local and federal tax laws in Nigeria. This includes:

• Registering for Value Added Tax (VAT) if annual income exceeds the required threshold.
• Filing tax returns with the Federal Inland Revenue Service (FIRS) and local tax authorities.
• Paying taxes on rental income, as stipulated under Nigerian tax laws.

5. Respect for Guests' Privacy

Hosts must ensure that guests’ privacy is respected at all times. This includes not entering the property without the guest's permission, except in cases of emergency.

6. Guest Identification

Hosts should verify the identity of guests before confirming bookings. It is recommended that hosts request official identification (e.g., national ID, passport, driver’s license) from guests, especially for long-term stays.

7. Local Noise and Conduct Regulations

Hosts should be mindful of local noise ordinances and ensure that guests do not disturb the peace. In the event of complaints from neighbors, the host should intervene promptly to resolve the issue.

8. Cancellation and Refund Policies

Hosts are required to provide clear cancellation and refund policies. Softbnb encourages hosts to adopt flexible or moderate policies that allow guests to cancel with reasonable notice and receive a partial or full refund.

9. Legal Liability and Dispute Resolution

In the event of a legal dispute, hosts must follow Nigerian law for dispute resolution. Softbnb recommends resolving issues through mediation before considering legal action. If legal action becomes necessary, hosts should consult legal counsel specializing in Nigerian real estate and contract law.

10. Security Measures

Hosts must provide secure access to their property, including ensuring that locks, security systems, and gates are in good working condition. It is also advisable to install CCTV cameras in common areas (not in private spaces) for added security.

Kenya:

In Kenya, short-term rental hosts must adhere to both national laws and specific local regulations. This section covers host responsibilities in line with Kenyan legal frameworks.

1. Registration with Local Authorities

Hosts must register their rental property with the Kenya Tourism Regulatory Authority (KTRA) to operate legally as an accommodation provider. This includes obtaining the necessary licenses and permits required for short-term rental operations.

2. Health and Safety Standards

Hosts are required to maintain properties that meet Kenyan health and safety regulations. These include:

• Regular pest control.
• Clean drinking water and sanitation facilities.
• Fire safety equipment such as fire extinguishers, smoke alarms, and emergency exits.
• Compliance with Kenya’s Occupational Health and Safety Act (OSHA).

3. Insurance

Hosts are encouraged to purchase comprehensive insurance for their properties, covering damage, loss, theft, and liability in case of accidents.

4. Taxation and Reporting

Hosts are required to declare their rental income and pay taxes under Kenyan law. This includes:

• Paying Value Added Tax (VAT) if the property’s income exceeds the set threshold.
• Filing tax returns with the Kenya Revenue Authority (KRA).
• Payment of rental income tax under the Income Tax Act.

5. Guest Identification

It is the responsibility of the host to verify the identity of guests before confirming bookings. Guests should provide valid identification (e.g., passport, national ID) upon check-in.

6. Noise and Conduct Policies

Hosts must ensure that their property complies with local noise regulations and that guests adhere to appropriate conduct during their stay. Hosts should act promptly to resolve complaints related to disturbances.

7. Cancellation and Refund Policies

Hosts should set clear cancellation policies that are in compliance with Softbnb’s guidelines. Cancellations and refunds should be processed promptly, as per the agreed terms.

8. Security and Safety

Hosts must ensure that their property is secure by:

• Installing adequate locks, security gates, and possibly security cameras in common areas.
• Conducting regular safety checks to ensure the property remains secure for guests.

9. Legal Liability

In the event of a dispute or legal issue, hosts are subject to Kenyan law. Disputes should be resolved in accordance with Kenya's Civil Procedure Code. Softbnb recommends that hosts seek legal counsel in the event of a lawsuit or formal dispute.

10. Local Zoning and Rental Restrictions

Hosts must be aware of any local zoning laws that may affect short-term rentals. Certain areas may have restrictions on short-term vacation rentals, so it is crucial to check with local authorities before listing a property.

1. Registration and Permits

Hosts must register with the Ghana Tourism Authority (GTA) before listing their property on Softbnb. The property should also comply with any municipal or regional regulations governing short-term rentals.

2. Health and Safety Standards

Hosts are responsible for ensuring that their property meets Ghanaian health and safety standards, including:

• Providing clean, safe drinking water.
• Ensuring proper sanitation and waste management.
• Equipping the property with fire safety equipment, including fire extinguishers and smoke detectors.

3. Insurance

Hosts are advised to obtain property insurance to cover damages, accidents, and guest injuries. Softbnb also provides a damage protection policy but personal insurance can offer additional peace of mind.

4. Taxation

Hosts must comply with Ghana's tax regulations, including:

• Declaring rental income for tax purposes under the Income Tax Act.
• Paying Value Added Tax (VAT) if the income threshold is met.
• Filing tax returns with the Ghana Revenue Authority (GRA).

5. Guest Identification and Check-in Procedures

Hosts must verify the identity of guests before confirming bookings. Valid ID (such as a passport or Ghanaian national ID) should be requested. A check-in procedure should be in place to ensure a smooth and secure guest arrival.

6. Noise and Conduct

Hosts are responsible for ensuring that their property is used in a way that does not disturb neighbors or violate local laws regarding noise and conduct. In the event of complaints, hosts should take immediate steps to address the issue.

7. Cancellation and Refund Policies

Hosts must clearly communicate their cancellation and refund policies before booking confirmation. Softbnb recommends using a moderate or flexible policy, which allows both guests and hosts to manage cancellations fairly.

8. Security Measures

Hosts must take reasonable steps to ensure the security of their property, including:

• Ensuring the property is properly locked and secured.
• Installing security cameras in common areas, if necessary (not in private guest spaces).