Terms of use
By using our platform and services, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before proceeding.
1. Legal Terms
1.1 Agreement to Terms
By accessing or using the Softbnb platform, including our website, mobile application, or services (collectively, "Services"), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, including any additional terms or policies referenced herein.
1.2 Amendments to Terms
Softbnb reserves the right to modify or update these Terms at any time without prior notice. Any such changes will be posted on the platform and are effective immediately. Continued use of the platform after such changes implies acceptance of the new terms.
1.3 Eligibility
To use Softbnb’s services, you must be at least 18 years of age or have the legal capacity to enter into binding contracts under applicable law. By using the platform, you confirm that you meet this eligibility requirement.
1.4 Account Responsibility
To access certain features, you must create an account with Softbnb. You are responsible for maintaining the confidentiality of your login information and for all activities under your account. Notify us immediately if you suspect any unauthorized access to your account.
1.5 Liability Disclaimer
Softbnb is a platform provider and does not act as the owner or operator of the properties listed on the site. Therefore, Softbnb is not liable for any damages, loss, or injury arising out of any interactions between guests and hosts. All transactions, including bookings and payments, are carried out directly between the guest and host. Softbnb’s role is limited to facilitating the connection and transaction between the two parties.
2. Payment Terms
2.1 Booking and Payment Process
When you make a booking on Softbnb, you agree to pay the full price stated for your reservation, including taxes, service fees, cleaning fees, and any other applicable charges. Payment must be made via the approved payment methods on the platform at the time of booking.
- Guests must pay in full at the time of booking or as required by the specific booking’s terms.
- Hosts agree to set the price for their listing, which will be displayed to guests.
2.2 Payment Methods
Softbnb accepts various payment methods, including credit/debit cards, bank transfers, and any other methods available through the platform. All payment processing is handled securely through third-party payment gateways. By providing your payment details, you authorize Softbnb to charge the appropriate amount for your booking.
2.3 Currency
Payments made through Softbnb will be processed in the currency specified by the guest’s and host’s country of residence, or as otherwise indicated during the booking process.
2.4 Taxes
The price listed for each booking includes applicable taxes (such as VAT or sales tax), where applicable. However, taxes can vary based on the host’s location and the guest's jurisdiction. It is the guest’s responsibility to ensure that all relevant taxes are paid, if required.
2.5 Cancellations and Refunds
Softbnb provides a cancellation policy for each booking, which is displayed at the time of booking. If a guest cancels within the permitted window, they may be eligible for a refund in accordance with the host’s cancellation policy. If a host cancels a reservation, the guest will receive a full refund, and Softbnb may assist in finding an alternative accommodation.
- Service Fees: If a booking is canceled, Softbnb's service fees may not be refunded unless otherwise stated in the policy.
2.6 Security Deposit
For certain bookings, a host may request a security deposit from the guest. This deposit is used to cover any damages or damages arising from a guest's stay. If no damages occur, the deposit will be refunded in full after check-out, following the host’s assessment.
2.7 Disputes and Chargebacks
If a guest or host disputes any charges or issues a chargeback, Softbnb reserves the right to investigate the matter and withhold any outstanding funds until the issue is resolved. Any fraudulent activity, including chargebacks, will result in account suspension or termination.
3. Safety Terms
3.1 Host Safety Standards
Hosts are responsible for ensuring that their listings comply with all local safety standards, including but not limited to:
- Fire safety regulations (e.g., working smoke detectors, fire extinguishers, etc.).
- Proper electrical wiring and plumbing.
- Adequate emergency exits in case of a fire or natural disaster.
Hosts are encouraged to inspect their property regularly to ensure these safety measures are in place and comply with all local and national regulations.
3.2 Guest Safety
Guests are responsible for their personal safety during their stay and must adhere to the host’s safety guidelines and local laws. Softbnb recommends that guests take the following precautions:
- Familiarize themselves with emergency procedures, including fire exits and first-aid kits.
- Lock doors and windows when leaving the accommodation and avoid sharing sensitive personal information with others.
- Follow health and safety protocols regarding COVID-19, particularly if the host has set specific guidelines for cleanliness and hygiene.
3.3 Insurance and Liability
Softbnb strongly advises both guests and hosts to obtain adequate insurance coverage for their activities. This may include:
- Host Insurance: For property damage and liability.
- Guest Insurance: To cover personal injury or accidents during their stay. Softbnb does not provide any insurance coverage for personal injury, property damage, or theft that may occur during your stay.
3.4 Reporting Safety Issues
If a guest or host encounters a safety hazard or emergency, they must report it to Softbnb immediately through the platform’s messaging system. Softbnb will assist in addressing any issues, but the resolution lies primarily with the guest or host.
4. Fees Terms
4.1 Service Fees
Softbnb charges service fees to both guests and hosts for each booking. These fees cover the cost of using the platform and are non-refundable. The fees will be displayed clearly before the booking is confirmed.
- Guest Fees: These are typically a percentage of the booking total and may vary depending on the location and booking size.
- Host Fees: Hosts are charged a service fee based on the total cost of the reservation. This fee is deducted from the amount paid by the guest and is typically set as a percentage of the booking.
4.2 Cleaning Fees
Hosts have the option to charge a cleaning fee for their property. This fee is displayed on the listing page and is payable by the guest at the time of booking.
4.3 Security Deposits
If applicable, a security deposit may be charged by the host. This deposit will be collected by Softbnb and held until the guest checks out. If there are no damages or issues, the deposit will be refunded.
4.4 Extra Guest Fees
If a guest exceeds the maximum number of people allowed in the accommodation, the host may charge an additional fee per person. The guest must agree to these fees in advance.
4.5 Taxes and Local Fees
Depending on local laws and regulations, additional taxes or local fees may apply. These fees may be collected at the time of booking and are not included in the base price.
4.6 Cancellation Fees
If a guest or host cancels a booking after the allowed cancellation period, cancellation fees may apply. These fees are determined based on the specific cancellation policy set by the host and will be deducted from the refund if applicable.
4.7 Payment Processing Fees
Softbnb may charge additional fees for processing payments, including credit card or bank transfer processing. These fees will be disclosed during the booking process.
Conclusion:
These Terms and Conditions ensure that both guests and hosts on the Softbnb platform have a clear understanding of their rights and obligations, as well as the associated risks and protections. Softbnb reserves the right to modify or update these terms at any time.
If you have any questions or need further clarification about any of the terms above, please contact our support team at [support@softbnb.com].
By using Softbnb, you agree to abide by all of the above policies and terms.