Privacy Policy

Softbnb ("we", "us", or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy outlines the type of personal data we collect, how we use and share that data, and the measures we take to protect your information in compliance with the Nigeria Data Protection Regulation (NDPR) 2019 and the Nigeria Data Protection Act 2023. By using our platform, you agree to the terms set out in this Privacy Policy.

1. Information We Collect

1.1 Personal Information You Provide

When you register on Softbnb, use our services, or interact with our platform, we may collect the following information:

• Account Registration Details: Name, email address, phone number, profile picture, and password.
• Payment Information: Bank account details, credit/debit card details (processed by secure third-party payment gateways).
• Property Listings: Information related to the properties you list, including descriptions, pricing, images, and booking availability.
• Communication Data: Messages you send to us, other users, and customer support, along with feedback you provide.

1.2 Information We Automatically Collect

We may automatically collect the following information when you visit or interact with our platform:

• Device Information: Type of device, operating system, browser details.
• Location Data: IP address and approximate location derived from your IP.
• Usage Information: Pages visited, time spent on the platform, and how you interact with listings or advertisements.
• Cookies and Tracking Technologies: We use cookies and similar technologies to improve your experience on our platform. You can control cookie settings in your browser.

1.3 Information from Third Parties

We may receive information from third-party partners, including but not limited to:

• Verification Services: For user identification and verification.
• Payment Processors: For payment authorization and transaction processing.
• Public Databases: For identity verification or background checks.

2. How We Use Your Information

2.1 General Use of Data

We use your personal information for the following purposes:

• To provide, operate, and maintain our platform and services.
• To process bookings, payments, and transactions securely.
• To communicate with you regarding your account, bookings, inquiries, and feedback.
• To personalize your experience, including recommendations and targeted advertising.
• To ensure compliance with legal obligations, including anti-fraud measures and dispute resolution.
• To enhance the functionality and security of our platform, monitor performance, and improve service delivery.
• To manage your account, including sending transactional, administrative, and marketing communications with your consent.

2.2 Legal Compliance

We may use your information to comply with legal requirements, including:

• Responding to court orders, subpoenas, or other legal processes.
• Complying with regulations set by Nigerian authorities.
• Enforcing our Terms of Service, protecting our rights, and ensuring the safety and security of our users.

3. How We Share Your Information

We do not sell your personal data. However, we may share your information with the following third parties, as necessary.

3.1 Third-Party Service Providers

We engage service providers to assist in providing certain services, including but not limited to payment processing, hosting, data analysis, and customer support. These third parties are required to protect your data and act only as instructed by us.

3.2 Business Transactions

In the event of a business transaction such as a merger, acquisition, or asset sale, your personal data may be transferred to the new entity. We will notify you in the event of such changes.

3.3 Legal Disclosures

We may disclose your personal data to law enforcement, regulatory authorities, or third parties when required to do so by law or when we believe such action is necessary to:

• Comply with legal obligations.
• Protect and defend our rights or property.
• Prevent or investigate potential wrongdoing.
• Ensure the safety of users or the public.

4. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Specifically:

• Account Information: We retain your account information as long as your account is active or for as long as needed to provide services to you.
• Financial Information: Payment-related data may be retained as required by financial and tax regulations.
• Legal Compliance: Data necessary for compliance with legal, regulatory, tax, or accounting requirements will be retained in accordance with such obligations.

5. Your Rights Under Nigerian Law

Under the Nigeria Data Protection Regulation (NDPR) and other applicable laws, you have the following rights regarding your personal data:

5.1 Right to Access

You may request access to the personal data we hold about you and obtain information on how it is being processed.

5.2 Right to Rectification

If any of your personal data is inaccurate or incomplete, you have the right to request correction or updates.

5.3 Right to Erasure ("Right to be Forgotten")

You have the right to request that we delete your personal data in certain circumstances, such as when your data is no longer necessary for the purposes for which it was collected or if you withdraw your consent.

5.4 Right to Object

You have the right to object to the processing of your personal data for specific purposes, such as direct marketing or profiling.

5.5 Right to Restriction

You can request a restriction on the processing of your personal data in certain situations (e.g., if you contest the accuracy of your data).

5.6 Right to Data Portability

You have the right to request that we transfer your personal data to another service provider, in a structured, commonly used, and machine-readable format.

5.7 Exercising Your Rights

To exercise any of your rights, please contact us at [Insert Softbnb Contact Email]. We will respond to your request within the time limits required by law.

6. Data Security

We take the security of your personal data seriously. We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, and destruction. These measures include:

• Encryption: We use encryption technologies to protect your personal data during transmission.
• Access Control: We limit access to your personal data to authorized personnel only.
• Regular Audits: We regularly review our data protection practices to identify and mitigate risks.

Despite these measures, no data transmission over the internet is 100% secure. We cannot guarantee the security of data transmitted to or from our platform.

7. International Data Transfers

While Softbnb primarily operates in Nigeria, we may transfer your personal data to countries outside Nigeria, where necessary, for processing or storage. These countries may have different data protection laws. In such cases, we will ensure that adequate safeguards are in place to protect your data, in accordance with Nigerian law.

8. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience on our platform. Cookies help us:

• Improve user navigation.
• Personalize content and advertisements.
• Analyze website traffic.

You can control your cookie preferences through your browser settings. However, disabling cookies may limit your ability to use certain features of our platform.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal obligations. Any changes will be posted on this page, with an updated Effective Date. In case of significant changes, we may notify you via email or through a prominent notice on our platform.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact us at:

Softbnb Privacy Office

Email: [support@softbnb.com]

Phone: [+234]

Legal Disclaimer

While we take all reasonable measures to protect your data, Softbnb is not liable for any breaches of data security resulting from u