Help

Welcome to the Softbnb Help Center. Whether you’re a guest looking to book your next trip or a host preparing to welcome guests into your property, we’re here to provide answers to the most frequently asked questions. If you can’t find the information you need here, feel free to reach out to our customer support team.

General Information

1. What is Softbnb?

Softbnb is a platform that connects travelers with short-term rental properties around Nigeria and beyond. We allow hosts to list their properties, and guests to easily find, book, and enjoy unique stays at homes, apartments, and other vacation rentals.

2. How does Softbnb work?

Guests can search for properties based on location, price, type of accommodation, and other preferences. Hosts can create a listing for their property, manage availability, and communicate with guests. Softbnb handles payments securely, ensuring peace of mind for both hosts and guests.

For Guests

1. How do I book a property on Softbnb?

To book a property:

• Browse through available listings on the Softbnb website or mobile app.
• Select the property you’re interested in.
• Enter your check-in and check-out dates, the number of guests, and any special requests.
• Confirm your booking and make the payment using our secure payment system.

Once your payment is confirmed, you’ll receive a booking confirmation with the details of your reservation.

2. How do I make a payment for my booking?

You can pay for your booking via various payment methods, including:

• Credit and Debit Cards (Visa, MasterCard, etc.)
• Bank Transfer
• Crypto Payments
• Wallet

Once you’ve selected your preferred payment method, Softbnb will process the payment securely. We ensure that all transactions are protected using encryption.

3. How can I cancel my booking?

To cancel your booking, go to your account, select the booking you wish to cancel, and follow the instructions. Cancellations are subject to our cancellation policy, which varies depending on the host's settings. Please review our Cancellation Policy for more details.

4. What should I do if I have an issue with my booking?

If you experience any issues with your booking or property, you can contact our customer support team at any time. We’ll assist you in resolving the issue or working with your host to ensure your stay meets expectations.

5. Can I contact the host before booking?

Yes! Before making a booking, you can send a message to the host through the platform. This allows you to ask questions about the property, amenities, or location before you confirm your reservation.

6. What happens if my host cancels my booking?

If a host cancels your booking, you’ll be notified and we will help you find an alternative property. Depending on the timing of the cancellation, you may also be eligible for a full refund.

For Hosts

1. How do I list my property on Softbnb?

To list your property:

• Create an account on Softbnb.
• Provide details about your propert